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All return/refund requests for products from BF4U LLC must be made within three (3) days of the receipt date, for a full refund with the exception of the products listed below in the Product Exceptions to Return Policy. All items must arrive at our warehouse within ten (10) days of the return request, no exceptions. All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the Return Merchandise Authorization (RMA) number clearly printed on the outside of the package.
In order to return or exchange (under the Warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA). You must email BannerFactory4U@gmail.com to obtain an RMA number from an BF4U LLC representative.
All free items must be returned together with purchased items in order to receive a full refund. Every component and accessory (including free promotional items) must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levee a restocking fee up to 25% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.
BF4U LLC is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since BF4U LLC cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.
Product Exceptions to Return Policy
Customized product orders do not apply to the Return Policy stated above. Customized items include, but are not limited to: any graphics, customizable color panels, flooring or special order items. Customized items will not be able to be returned. If there is any question as to whether the product can be returned or not, please call 1-800-940-0121, and ask an BF4U LLC representative.
The country of the merchant outlet location must be displayed on the Checkout Screen i.e., “BF4U LLC is located within the United States of America”